RouteToPros

Terms and Conditions

Last Updated: October 1st, 2025

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the [Your Website Name] website (the “Platform” or “Service”) operated by RoutePro Solution Private Limited (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

1. Definitions

  • “Platform”: Refers to the [Your Website Name] website and all services provided through it, including the “RTP Custom Membership & Directory” plugin, the “Professional Blog & Q&A Forum” plugin, and the “AI Chatbot” plugin, operated by RoutePro Solution Private Limited.
  • “User”: Refers to any individual accessing the Platform. This includes, but is not limited to, Subscribers, Premium Users, Regular Professionals, and Premium Professionals.
  • “Subscriber”: A User with a free account for basic site access.
  • “Premium User”: A User who has purchased a paid subscription (via WooCommerce Product ID: 69) for access to premium content or features.
  • “Professional”: A User registered as either a “Regular Professional” (free) or “Premium Professional” (paid) who lists their professional services in the directory.
  • “Profile”: The directory listing page and all information submitted by a Professional.
  • “Content”: Refers to all information, text, graphics, images, data (including location data), messages, and other materials found on the Platform, including User-Generated Content.
  • “User-Generated Content (UGC)”: Any Content submitted to the Platform by a User, including all information provided in a Professional’s Profile, messages sent via the messaging system, articles posted to the Professional Blog, questions or answers submitted to the Q&A Forum, text messages submitted to the AI Chatbot, and any files (e.g., .pdf, .docx, .jpg) uploaded to the AI Chatbot service.

2. Eligibility

By using this Platform, you represent and warrant that:

  • You are at least 18 years of age.
  • You are legally competent to enter into a binding contract under the Indian Contract Act, 1872.
  • All registration information you submit is accurate, truthful, and complete, and you will maintain the accuracy of such information.

3. Scope of Services & Disclaimer

3.1. Nature of the Platform The Platform is a neutral technology directory and information-sharing service designed to connect Users with Professionals (such as legal, tax, and corporate experts) in India. We provide features including a searchable directory, profiles, a messaging system, a professional blog, a Q&A forum, and an AI chatbot.

3.2. No Endorsement or Recommendation RoutePro Solution Private Limited is not a law firm, accounting firm, or professional services provider. We do not provide any professional advice (legal, financial, or otherwise).

The inclusion of a Professional on this Platform does not constitute an endorsement, recommendation, or guarantee of that Professional’s qualifications, competence, or quality of service. We do not conduct background checks or verify the licenses or credentials of Professionals.

3.3. No Professional-Client Relationship Your use of the Platform, including browsing the directory, using the messaging feature (Section 9), participating in the Q&A Forum (Section 10), or interacting with the AI Chatbot (Section 11), does not create an attorney-client, accountant-client, or any other professional-client relationship between you and RoutePro Solution Private Limited, or between you and any Professional. Such a relationship may only be formed through a separate, direct engagement agreement between you and the Professional, entirely outside the scope of this Platform.

3.4. User Responsibility You are solely responsible for evaluating the qualifications of any Professional and for conducting your own due diligence before engaging their services. Any engagement or transaction is strictly between you and the Professional, and we are not a party to that relationship.

4. User Accounts and Registration

4.1. Account Types The Platform offers various user roles (e.g., Subscriber, Premium User, Professional). The features and access levels, including for the AI Chatbot, differ based on your account status.

4.2. Guest Users Non-registered users (“Guests”) may access certain features, such as the AI Chatbot. However, functionality will be limited (e.g., no chat history will be saved).

4.3. Account Security You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4.4. Accurate Information You agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the Platform’s registration and profile forms.

5. Terms for Professionals

5.1. Profile Responsibility As a Regular or Premium Professional, you are solely responsible for all content you submit to your Profile. You warrant that all information provided—including but not limited to your Official Name, State Bar Council number, Years of Experience, Category, Detailed Category, and location data—is accurate, current, and not misleading.

5.2. Professional Compliance & Advertising You warrant that you are in good standing with all relevant professional regulatory bodies (e.g., Bar Council of India, Institute of Chartered Accountants of India, etc.) and that your Profile, Blog posts (Section 10), Q&A answers (Section 10), and conduct on the Platform comply with all applicable laws and professional conduct rules, including any rules regarding advertising and solicitation.

5.3. No Guarantee of Business We make no representations or guarantees that your inclusion in the directory will result in new business or client engagements.

6. Fees, Payments, and Subscriptions

6.1. Paid Services We offer paid subscriptions (e.g., “Premium Users,” “Premium Professionals”) which provide access to enhanced features, such as increased AI Chatbot token limits, file upload capabilities, and access to premium directory listings. The features and fees are as described on the Platform at the time of purchase.

6.2. Payment Processing All payments are processed through our e-commerce solution (WooCommerce) and third-party payment gateways. You agree to abide by the terms and conditions of the chosen payment gateway.

6.3. Taxes All fees are exclusive of applicable taxes, including Goods and Services Tax (GST), which will be charged extra as per the prevailing rates in India.

6.4. Refund Policy All fees and charges are non-refundable.

6.5. Automated Role Update Upon successful completion of payment for a premium plan, your user role and associated permissions will be automatically updated.

7. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any Indian or international law or regulation.
  • Post any content that is false, misleading, defamatory, obscene, or hateful.
  • Infringe upon any third party’s intellectual property rights.
  • Harass, abuse, or stalk any other User.
  • Use the messaging system (Section 9), Q&A Forum (Section 10), or AI Chatbot (Section 11) for spam, unsolicited advertising, or any purpose other than its intended use.
  • Upload any files (to the AI Chatbot or otherwise) that contain viruses, malware, or malicious code.
  • Upload any files (to the AI Chatbot or otherwise) for which you do not have the necessary rights or permissions.
  • Attempt to “jailbreak,” reverse-engineer, probe, or otherwise manipulate the AI Chatbot to bypass its safety features or usage limits.
  • Scrape, data-mine, or otherwise extract data from the Platform for any commercial purpose without our express written consent.
  • Attempt to gain unauthorized access to our systems, user accounts, or data.

8. User-Generated Content (UGC)

8.1. Responsibility for Content You are solely responsible for all User-Generated Content (UGC) that you post, upload, link to, or otherwise make available via the Service. This includes your Profile, blog posts, Q&A submissions, chat messages, and any files you upload to the AI Chatbot. You represent and warrant that you own or have the necessary rights and permissions to use and authorize us to use your UGC as described in these Terms.

8.2. License Grant to Us By submitting UGC to the Platform, you grant RoutePro Solution Private Limited a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to: (a) Use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and perform your UGC (excluding private messages and AI Chatbot uploads) in connection with operating, promoting, and improving the Service. (b) (For AI Chatbot Inputs and Uploads): Grant a limited, functional license for the sole purpose of processing your request. This includes temporarily storing uploaded files, extracting text/data, transmitting the content to a third-party AI provider (see Section 12), and returning the AI-generated response to you and storing it in your chat history (if you are a registered member).

8.3. Moderation and Removal We reserve the right, but are not obligated, to monitor, review, edit, or remove any UGC at our sole discretion and without notice, including any content that we believe violates these Terms.

9. Messaging System

The Platform provides a private messaging feature to facilitate initial contact between Users and Professionals.

  • You agree to use this feature responsibly and in accordance with the Acceptable Use Policy (Section 7).
  • Messages sent through this system are not considered secure or privileged communication (e.g., attorney-client privilege).
  • We do not guarantee the delivery, timeliness, or integrity of messages.
  • We reserve the right (but not the obligation) to monitor, filter, or remove messages that violate these Terms.
  • You acknowledge that the system does not currently support “read receipt” or “unread” status tracking.

10. Professional Blog and Q&A Forum

10.1. Scope This section governs the use of the “Professional Blog” (professional_blog) and “Q&A Forum” (user_question). All content submitted constitutes UGC (Section 8).

10.2. Professional Blog 

Posting Rights: Only Users with the “Premium Professional” (premium_professional) role may submit articles to the Professional Blog.

Content Nature: Blog articles represent the personal views of the authoring Professional and not the views of [Your Company Name].

Disclaimer: All blog content is provided for general informational purposes only and does not constitute professional advice. You should not rely on blog content as a substitute for specific advice tailored to your situation.

10.3. Q&A Forum 

Question Posting: Users with “Subscriber” (subscriber) or “Premium User” (premium_user) roles may submit questions.

Answering: Only Users with the “Premium Professional” (premium_professional) role may submit answers (via the comment system) to questions. These answers may be visually distinguished (e.g., as an “Expert Answer”).

10.4. STRICT DISCLAIMER – NO PROFESSIONAL ADVICE OR RELATIONSHIP This is a public forum. Any information, answers, or commentary provided in the Q&A Forum, including any answer marked as an “Expert Answer,” is provided for informational purposes only. It does NOT constitute legal, financial, tax, or any other form of professional advice. It does NOT create a professional-client relationship (See Section 3.3).

10.5. “Best Answer” Feature 

The “Best Answer” feature allows the original questioner to designate an answer they found most helpful. This designation is the subjective opinion of the questioner and does not represent an endorsement, validation, or guarantee of accuracy by [Your Company Name]. The “Best Answer” is still subject to the full disclaimer in Section 10.4.

11. AI Chatbot Service

11.1. Service Description The Platform provides an AI Chatbot service (“Chatbot”) for informational and convenience purposes. The Chatbot generates responses based on user inputs (text and/or uploaded files).

11.2. STRICT DISCLAIMER – AI IS NOT A PROFESSIONAL ADVISOR The Chatbot is an automated tool. Its responses are generated by artificial intelligence and are NOT professional advice (legal, financial, tax, or otherwise).

  • No Professional Relationship: Interaction with the Chatbot does NOT create a professional-client relationship of any kind (See Section 3.3).
  • No Guarantee of Accuracy: AI-generated content may be inaccurate, incomplete, outdated, or inappropriate. We make no warranties regarding the reliability or accuracy of the Chatbot’s responses.
  • DO NOT RELY ON AI: You must not rely on information from the Chatbot as a substitute for seeking advice from a qualified human professional. You are solely responsible for verifying any information before acting on it.

11.3. Usage Tiers and Limits Access to and use of the Chatbot is subject to limitations based on your user status (Guest, Free Member, or Paid Member). These limits may include:

  • Maximum token (text) length for inputs and outputs.
  • A daily limit on the number of messages you can send.
  • The ability to upload files (restricted to Paid Members). These limits are subject to change and are as specified on the Platform. We reserve the right to enforce these limits. For the purpose of our platform, token counts are based on an internal approximation (e.g., 1 character = 1.5 tokens) and may not reflect the exact token count used by the underlying AI provider.

11.4. Chat History

  • Registered Members (Free and Paid): Your chat conversations (excluding uploaded files) are saved to your account to provide a persistent chat history. You can review and delete past chat histories from your account dashboard.
  • Guests (Non-registered Users): Chat history is NOT saved. All conversation data will be lost when you close your browser or session.

11.5. File Uploads (Paid Members Only)

  • License and Purpose: By uploading a file, you grant us a limited license (as described in Section 8.2.b) to process that file solely for the purpose of your Chatbot request.
  • Your Responsibility: You warrant that you have the legal right to upload any file you submit and that the file is free from viruses or malware.
  • Data Handling and Deletion: To protect your privacy, and as stated in our Privacy Policy, all files uploaded to the Chatbot are deleted from our servers immediately after they have been processed and the data has been sent to the AI API. We do not store your uploaded files.

12. Third-Party Links & Services

Our Service integrates with and may contain links to third-party websites or services that are not owned or controlled by RoutePro Solution Private Limited.

  • Google Maps: The Platform uses the Google Maps API. Your use of these features is subject to Google’s Terms of Service and Privacy Policy.
  • Payment Gateways: Your payment transactions are governed by the terms of third-party providers (e.g., Stripe, Razorpay).
  • AI API Providers: The AI Chatbot service (Section 11) is powered by third-party large language models (e.g., Google Gemini, OpenAI). By using the Chatbot, you acknowledge that your inputs (text and processed data from your files) will be transmitted to these third-party providers for processing. Your data, once sent, is subject to the terms and privacy policies of these providers.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

13. Intellectual Property

All right, title, and interest in and to the Service (excluding User-Generated Content), including all underlying plugins and source code, are and will remain the exclusive property of RoutePro Solution Private Limited and its licensors.

14. Privacy

Your privacy is important to us. Our collection and use of personal information in connection with the Service are described in our [Link to Your Privacy Policy]. This includes the handling of registration data, Profile information, Chatbot history (for members), and the temporary processing of uploaded files (as described in Section 11.5).

15. Disclaimers and Limitation of Liability

15.1. “AS IS” AND “AS AVAILABLE” THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

15.2. NO WARRANTY OF SERVICE WE DO NOT WARRANT THAT: A) THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURELY, OR BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; C) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; D) THE RESULTS OF USING THE SERVICE (INCLUDING THE ACCURACY OF ANY PROFESSIONAL’S PROFILE OR MAP DATA) WILL MEET YOUR REQUIREMENTS; OR E) THE ACCURACY, RELIABILITY, COMPLETENESS, OR APPROPRIATENESS OF ANY CONTENT GENERATED BY THE AI CHATBOT (SECTION 11) IS GUARANTEED.

15.3. LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RoutePro Solution Private Limited, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY PROFESSIONAL SERVICES YOU RECEIVE (OR FAIL TO RECEIVE) FROM A PROFESSIONAL; (IV) ANY ACTION TAKEN, OR DECISION MADE, BY YOU IN RELIANCE ON INFORMATION OR CONTENT PROVIDED BY THE Q&A FORUM (SECTION 10) OR THE AI CHATBOT (SECTION 11); (V) ANY CONTENT OBTAINED FROM THE SERVICE; AND (VI) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES (IF ANY) PAID BY YOU TO US IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR (B) FIVE THOUSAND INDIAN RUPEES (₹5,000).

16. Indemnification

You agree to defend, indemnify, and hold harmless RoutePro Solution Private Limited and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of: a) Your use and access of the Service, by you or any person using your account; b) A breach of these Terms; c) Your User-Generated Content (including any false or misleading information in your Profile, content posted in the Blog or Q&A Forum, or any content or files uploaded to the AI Chatbot in violation of another party’s rights or applicable law); or d) Your violation of any law or the rights of a third party, including any engagement you enter into with a Professional.

17. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. 

If you wish to terminate your account, you may simply discontinue using the Service or use the account deletion functionality (if available).

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

18. Governing Law and Dispute Resolution

18.1. Governing Law These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

18.2. Jurisdiction Subject to the arbitration clause below, you agree to submit to the exclusive jurisdiction of the competent courts located in Gurugram, India, for the resolution of any disputes.

18.3. Arbitration Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

  • The arbitration shall be conducted by a sole arbitrator appointed by RoutePro Solution Private Limited.
  • The seat, or legal place, of arbitration shall be Gurugram, India.
  • The language to be used in the arbitral proceedings shall be English.
  • The award of the arbitrator shall be final and binding on the parties.

19. General Terms

19.1. Changes to Terms We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

19.2. Severability If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

19.3. Entire Agreement These Terms, together with our Privacy Policy, constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

19.4. Contact Us If you have any questions about these Terms, please contact us at: RoutePro Solution Private Limited H No. 944, Block C, Sushant Lok-1, Gurugram, India Email: rgusain@routetopros.com